What is included in a maintenance retainer?

Our retainers include bug fixes, security updates, content changes, feature additions, performance monitoring, troubleshooting, and technical consultation. You get a set number of development hours per month with priority support.

How do retainer hours work?

You purchase a block of hours per month (typically 5, 10, or 20 hours). We track time spent on your projects and provide detailed monthly reports. Unused hours can roll over for one month.

What if I need more hours than my retainer includes?

If you need additional hours, we bill them at your standard retainer rate. We'll always notify you before exceeding your monthly allocation so there are no surprises.

Can I cancel my retainer?

Yes, retainers are month-to-month with 30 days notice. There are no long-term contracts, though we do offer discounts for 6 or 12-month commitments.

Do you provide emergency support?

Yes, retainer clients get priority support with faster response times. We also offer optional 24/7 emergency support for critical issues.

Maintenance & Support

A Fractional Partner On Retainer

Ongoing support, bug fixes, performance work, and feature development with predictable monthly cadence. The unglamorous work that compounds month over month.

What's Included

Our maintenance retainers give you a dedicated development team on-demand, without the overhead of hiring full-time.

Bug Fixes & Updates

Quick resolution of issues and regular updates to keep your site running smoothly

Bug fixes & troubleshooting
Security patches & updates
Content updates & changes
Performance monitoring

Feature Development

Add new features and functionality as your business evolves

New feature development
UI/UX improvements
Third-party integrations
Custom functionality

Technical Support

Direct access to our team for guidance and problem-solving

Email & chat support
Technical consultation
Priority response times
Monthly progress reports

Why Choose a Retainer?

Retainers provide predictable costs, faster turnaround, and ongoing partnership.

Predictable Costs

Fixed monthly rate means no surprise invoices. Budget for development support just like you budget for hosting.

Your Embedded Team

We already know your codebase, business goals, and technical stack. No onboarding new developers every time you need help.

Proactive Maintenance

We monitor your site for issues, apply security updates, and catch problems before they impact your users.

Faster Turnaround

Retainer clients get priority scheduling. Most updates are completed within days, not weeks.

Who This Is For

Ideal for Growing Businesses

Maintenance retainers are perfect for businesses that need ongoing development support but don't have the budget or workload to justify a full-time developer.

Think of us as your embedded development team—available when you need us, with all the context and expertise to move quickly.

Businesses without in-house development teams
Growing companies with evolving technical needs
Clients who completed a project and need ongoing support
Organizations requiring regular updates and changes
Companies wanting predictable development costs
Teams needing technical consultation and guidance

How Retainers Work

Choose a monthly hour package (5, 10, or 20 hours). Submit requests via email or project management tools. We prioritize your work, track hours transparently, and provide monthly reports.

Unused hours roll over for one month, so you never lose what you've paid for.

Services We Support

Our retainers cover everything from quick content updates to complex feature development.

Website updates & content changes

Bug fixes & troubleshooting

Security updates & patches

New feature development

Performance optimization

Third-party integrations

Analytics & tracking updates

Technical consultation

Most partnerships start with the Assessment.

If you are looking for a long-term technology partner, the AI Readiness Assessment is the natural first step. Two to three weeks, fixed fee, a written plan you own.